FAQ

Our lockers measure 33 inches tall, 17 inches deep, and 11 inches wide, and are designed to comfortably store personal belongings during your visit. Please note, we provide one locker per guest, and do not offer additional storage.

A store credit is a balance applied to your Vettä account in our internal system that can only be used toward future spa services, including hydrotherapy, massage treatments, and wellness classes.

Please note:

• Store credits do not expire.

• They can be redeemed via email (info@vettaspa.com), phone (705-835-1500), or in person.

• Store credits are not visible on your profile on Vettä’s website—they’re visible only in our internal system.

• They are non-refundable and cannot be exchanged for cash.

• Not valid for boutique purchases or food and beverages in our restaurants.

• Store credits are transferable to other guests.

Late:

Wellness Classes Bookings: Guests are welcome to start with the hydrotherapy anytime after 9AM.

• The Sound Bath Class has a strict on-time policy. Entry is not permitted once the class has begun, as late arrivals may be disruptive to the meditative atmosphere. Participants are required to be in the Mina building at least 10 minutes prior to the scheduled start time, and no refund or store credit will be provided.
• The Moving Meditation Class requires participants to be in the Suvi building at least 10 minutes prior to the scheduled start time. A grace period of up to 10 minutes after the class begins may be permitted. After this time, the reservation will be forfeited, and no refund or store credit will be provided.

Cancellations/Changes:

Cancellations/Changes must be requested by email (info@vettaspa.com) or phone (705-835-1500).

Cancellations (48+ hours before reservation): Eligible for a full refund to the original payment method.

Cancellations (24–48 hours before reservation): Refunds will be issued as a Vettä Spa credit for use towards future services.

Cancellations (within 24 hours of reservation): Subject to a $20+HST cancellation fee, with the remaining balance refunded as a Vettä Spa credit for use towards future services.

Reservation changes (within 24 hours of reservation): Subject to a $20+HST change fee.

No-shows (no call/email notification): No refunds or changes allowed; the full reservation amount will be charged.

Late:

At Vettä, we strive to provide a seamless and relaxing experience for all our guests.
During busy and peak times, locker availability is limited, and guest experience is
important. To ensure fair access and minimize disruptions, Vetta reserves the right to
the following:

• Regardless of circumstances, must check in within your 25 minute arrival window.
• Arrivals after the 25 minute window will be subject to a late fee of $20+HST.
• If you check in more than 1 hour late, you will forfeit your appointment without
  reimbursement.
• No early check-ins permitted.

Cancellations/Changes:

Cancellations/Changes must be requested by email (info@vettaspa.com) or phone (705-835-1500).

Cancellations (48+ hours before reservation): Eligible for a full refund to the original payment method.

Cancellations (24–48 hours before reservation): Refunds will be issued as a Vettä Spa credit for use towards future services.

Cancellations (within 24 hours of reservation): Subject to a $20+HST cancellation fee, with the remaining balance refunded as a Vettä Spa credit for use towards future services.

Reservation changes (within 24 hours of reservation): Subject to a $20+HST change fee. 

No-shows (no call/email notification): No refunds or changes allowed; the full reservation amount will be charged. 

Late:

Please arrive on site a minimum of 30 minutes prior to your scheduled massage to allow time to complete your health questionnaire and prepare for your treatment. Arriving late will impact the amount of allotted time for your massage treatment.

• For a 9AM massage treatment, check-in is at 8:45AM.
• For any other time massage treatment, guests are welcome to start with the hydrotherapy anytime after 9AM.

If you check in late on site, regardless of circumstances, a 15-minute grace period applies from your scheduled massage start time. After this window, the appointment will be forfeited without reimbursement and a $100 late/cancellation fee will apply.

Guests may arrive to their massage in a robe or in their clothes. Your massage therapist can provide a robe for changing after your treatment.

Cancellations/Changes:

Cancellations/Changes must be requested by email (info@vettaspa.com) or phone (705-835-1500).

Cancellations (48+ hours before reservation): Eligible for a full refund to the original payment method.

Cancellations (within 48 hours of reservation): A $100+HST cancellation fee will be applied, with the remaining balance refunded as a Vettä Spa credit for use towards future services.

No-Shows (no call/email notification): No refunds or changes allowed; the full reservation amount will be charged.

We look forward to welcoming private and corporate events. Please visit Private Events Page.

Yes, We are fully licensed and are offering local craft beers and ciders as well as wine, and cocktails.

We have a variety of both vegan and gluten-free options and will try to accommodate wherever possible.

No outside food or drink permitted. Celebration brownie board is available upon request for an additional fee. We require a 48-hour notice for all brownie board requests. Contact info@vettaspa.com for availability and pricing. For specific circumstances related to food and beverage requirements, please contact info@vettaspa.com at least 48 hours prior to your reservation

KOIVU is open Friday to Sunday:

• Friday: 12PM – 8:30PM
• Saturday: 12PM – 8:30PM
• Sunday Brunch: 11AM – 3PM

Please note: Last order for hot food is 30 minutes before KOIVU closes.

SAVU is open Monday to Sunday:

• Monday: 11AM – 8PM
• Tuesday: 11AM – 8PM
• Wednesday: 11AM – 8PM
• Thursday: 11AM – 8PM
• Friday: 11AM – 8:30PM
• Saturday: 11AM – 8:30PM
• Sunday: 11AM – 8PM

Please note: Last order for hot food is 30 minutes before SAVU closes.

Please arrive on site a minimum of 30-minutes prior to your scheduled massage to allow time to complete your health questionnaire and prepare for your treatment. We recommend being seated in the massage lounge at least 5–10 minutes prior to your scheduled massage. Arriving late will impact the amount of allotted time for your massage treatment.

• For a 9AM massage treatment, check-in is at 8:45AM.
• For any other time massage treatment, guests are welcome to start with the hydrotherapy anytime after 9AM.

Yes! If you’ve booked “RMT Massage with Hydrotherapy” you’re welcome to enjoy all our hydrotherapy facilities- including the pools- before or after your massage.

Please note: Guests with the first or last massage of the day should plan accordingly, as the spa is open from 9:00AM to 9:00PM.

Yes we do, please inquire about this with your RMT at the time of your massage.

Yes, our massage therapists are all Registered Massage Therapists (RMTs).
You will receive a detailed receipt (+HST) upon completion of your service.

Yes! You may bring an e-reader as long as it does not have a camera.

Yes, cash is accepted but only at the check-in desk and Grab ‘N’ Go counter. Payments in the bistro (SAVU) and restaurant (KOIVU) can only be made using your RFID wristband.

A $75 + tax replacement cost will be charged to your account.

Vettä is open year-round, rain or shine. Our facilities are designed so you can enjoy the Nordic Spa experience regardless of the weather. Weather forecast/conditions do not affect your reservation, and Vettä does not offer compensation for inclement weather.

We’d like to share a little Vettä secret: rainy days are quieter and truly magical. Cozy relaxation areas, along with our hot saunas and baths ensure you stay comfortable and relaxed.

Please note that in the event of lightning or thunderstorms, outdoor pools will be temporarily closed in accordance with Health Regulations. All other amenities will remain available.

Your reservation may also be affected by unexpected operational issues (e.g., power outages). In such rare circumstances, Vettä may need to cancel or modify your reservation. If your visit- including hydrotherapy, relaxation, and any food & beverage time, but excluding massage time- exceeds three hours due to these issues, no compensation will be provided.

We are proud to be a non-smoking facility. E-cigarettes, vape pens, tobacco and cannabis-related products must be left at home or in your vehicle. Please note that guests who leave the spa to use these items will not be permitted to re-enter.

For the best health benefits, we suggest spending 2.5 to 3 hours completing the hydrotherapy cycles. That said, there is no time limit, and you’re invited to relax and enjoy the experience at your own rhythm.

You’re welcome to bring items that make your visit more comfortable, such as sunscreen, sunglasses, a non-glass reusable water bottle, a book or magazine, or an e-reader. Please note that we are not responsible for lost, stolen, or damaged personal belongings, and recommend keeping valuables to a minimum.