F.A.Q.

questions?

We have answers

There’s a lot that goes into the operation of Vettä Nordic Spa. If you have questions about our development, our operational guidelines, or what we offer, you’ll find the answers right here. If you are still needing questions answered, please email info@vettaspa.com

We are located about an hour north of Toronto or 15 minutes north of Barrie, in Horseshoe Valley. Specifically, we are on the 3rd line between Horseshoe Valley Road and Bass Lake Road, across the road from the top of the ski slopes.

Our Address is:
3210 Line 3 North,
Oro-medonte,
ON, L0L 2L0

Google Maps directions

At Vettä the health and safety of our employees and guests are paramount. Therefore we are following all protocols and guidelines as set out by the Province.

Following the provincial requirements, Vettä Nordic Spa will require everyone visiting the spa to provide Proof of Vaccination (POVAXX) using their enhanced vaccine certificate with QR Code as of Tuesday, January 4th. Vaccine receipts without a QR code will no longer be accepted as valid proof of vaccination.

Spas and Steam Rooms are closed.

We are spacing out check-in times to avoid crowds and are operating at lower capacity to improve social distancing

Masks are required in all indoor spaces and are also required outdoors when unable to social distance.

We are cleaning frequently in high-traffic areas and hand sanitizing stations are provided through out the spa.

We are releasing availability slowly as we monitor Covid-19

We appreciate your patience as we are receiving higher than normal phone calls and emails. You will receive a response in 24 – 48 hours.

Changes and cancellations are available up to 48 hours before your reservation.
Please email info@vettaspa.com  or call (705) 835-1500 to cancel or reschedule, so that other guests can be accommodated.

For massage cancellations within 48 hours or no-shows, a $100 fee will apply. Nordic Spa no-shows are non-refundable.

Due to ever-changing COVID-19 restrictions and risks, Vettä Nordic Spa will always work with our guests to ensure health and safety. This may include having to cancel future bookings with a full refund.

We are open Monday – Sunday 9 AM – 9 PM.

Robe rentals are included with our introductory pricing.

Would you please bring your sandals, a bathing suit, and a non-glass water bottle? Vettä has water refill stations for you.

No. Vettä has a strict no-phone policy enforced while enjoying your time at the spa. Social media influencers and media requests are set up during non-business hours to allow for cell phone and camera use to capture content. If you are interested in capturing content at Vettä, please fill out the form on this page.

Lockers are included with entry to the pools and massage. These lockers are locked and unlocked with the RFID bracelet that you will receive upon registration.

Vettä will accommodate and respect our guests’ desire to follow their own individual plan during their visit.

In Finland, the sauna is treated as an inspirational experience and social interaction is the norm. We feel that our society increasingly limits social interaction with the use of smartphones and experts agree that this factor is a cause of increased anxiety and depression in our society. We feel that respectful social interaction is important for one’s well-being as talking quietly with one another often helps calms the spirit.

To accommodate all, we will have both a social zone and a quiet zone, each with their own saunas, pools, and relaxation areas. Our main building, featuring a bistro, restaurant, and locker area, will be a respectable social zone.

The average stay per guest is 3 – 4 hours. However, you can stay until 9 pm, our closing time.

Currently, we are trying to have people arrive in 3 waves to help control the flow of people during covid protocols.

These arrival times are: 
9am – 11am
1pm – 3pm
5pm – 7pm

We ask that you arrive during your dedicated wave, however, you can stay as long as you’d like. 

If you are visiting Vettä, you have 2 options to choose from.

Nordic Spa Visit – Level 2 Restrictions – $69
Massage which includes a Nordic Spa Visit – Level 2 restrictions – $199

Regular Pricing:

Nordic Spa Visit – $89
Massage which includes a Nordic Spa Visit – $249R

You have access to all of the Nordic Spa, three relaxation rooms, a hot stone room, three warm pools, and two cold plunge pools. In addition, the entry fee includes a robe rental, towels, and locker with showers.

Food or beverage facilities, 
steam rooms and saunas are currently closed due to restrictions. 

When beginning your massage, your RMT will conduct a brief assessment to provide you with a safe and appropriate massage. The assessment may or may not include a discussion about what could be bothering you, a range of motion assessment or specific orthopedic assessments based on how you present today. The assessment portion of the message will only be a few minutes to gauge where your body is now and what areas can be worked on to improve overall health.

Relaxation Massage: With the use of General Swedish techniques, RMT’s will focus on calming the nervous system and rejuvenating the senses.

Deep Tissue Massage: The focus is working out the knots and deeper tissues by adding pressure to release tension points throughout the body. This often can be used with deeper tissue structures or chronic issues.

Myofascial Release: Using techniques to release adhesions, restrictions, and pain by relaxing contracted muscles, improving blood and lymphatic flow, and stimulating the stretch reflex in muscles.

Prenatal Massage: A term for any hands-on massage during or after pregnancy. A pregnancy pillow helps align the women’s body to lay down comfortably, providing little to no pressure on the abdomen, or laying on one’s side. Pregnancy massage is known to help with anxiety, decreased leg and back pain, improved sleep and decreased stress.

 

** There are other types of massage as well like Lomi Lomi, Reflexology, Thai Massage etc. These are therapist-specific and require further training; therefore might not be offered by your RMT.

Our massage therapists are all Registered Massage Therapists (RMTs).

Please arrive at least 30 minutes before your massage to allow extra time for covid screening and adequate time to get changed into your robe and arrive at the massage desk 15 minutes prior to your scheduled massage.

The front desk opens at 7:45am.
The first massages for the day begin at 8:15am.
The Nordic Spa opens at 9am.

When you book for your massage, please feel free to arrive 30 minutes prior, or any time within your 2 hour arrival time. Once arrived, you can stay as long as you’d like up to our closing time at 9pm. 

Yes, you can use the pools before or after your massage. The only exception is booking the first or the last massage of the day as the Nordic Spa is open from 9 AM – 9 PM.

Yes, your can claim your massage through your benefits. A written receipt is provided and we are working towards a digital receipt. Please note that you are only able to claim the massage portion of your visit ($180.80) and not the pools.

Yes we do, please inquire about this with your RMT at the time of your massage.

Please Note: The pools are not recommended for pregnant individuals because the sudden temperature changes can lead to complications. Please consult your doctor for more information.

In keeping with the authentic Finnish experience, gratuities are not accepted. Our staff is paid professionally above a living wage. If guests are feeling generous we really appreciate a positive Google review.

We have three booking arrival windows per day for the baths. We book arrivals in three timeslots (morning) 9 am – 11 pm, afternoon 1 pm – 3 pm, and evening 5 pm – 7pm. These are arrival times designed to help flow guests through Vettä and prevent crowds at registration and inside the change rooms. Once you arrive, you can stay until 9pm. Please keep in mind, the average stay at a Nordic Spa is 4 hours (or 3 hydrotherapy cycles).

We do not have accommodations on site. However, there are many great options to choose from in our region. https://vettaspa.com/places-to-stay/

Our Savu bistro is open from 11:30 am – 8:00 pm.

We do not allow any outside food or drink inside the spa.

Currently, our in-spa SAVU Bistro is open with plans for the restaurant to open in 2022. We have a variety of both vegan and gluten-free options and will try to accommodate wherever possible.

We are currently in the application process. Savu Bistro has an excellent choice of mocktails to satisfy your taste buds.

Currently, we are not taking group bookings for the pools or massage due to limited capacity.

We look forward to welcoming large groups and corporate events in 2022. Please email events@vettaspa.com to discuss further.

Yes, we accept cash at check-in and in the grab-and-go. Payment in the bistro is with your RFID wristband, which will be linked to the credit card on your account.

Yes, we do. We ask that you complete this form if you are interested in potential collaborations, and we will contact those selected. https://vettaspa.com/influencer-day-events/

Yes. You will receive a confirmation email with details of your booking. If you have questions regarding your booking, please contact reservations@vettaspa.com.

We ask that you arrive within the time slot you have booked as we are managing guest flow within our COVID protocol.

We ask that all personal belongings be left in your locker except for a non-glass water bottle and perhaps a book to curl up with in one of the relaxation rooms. We are not responsible for any lost, stolen, or damaged personal items. 

 This is explained on our hydrotherapy page.

The saunas are to be enjoyed for 15 – 20 minutes – however, please listen to your body and stay hydrated.

The sauna benefits include the following:

  • Improves cardiovascular performance
  • Relieves aches and pains caused by over-exerting muscles from physical activities
  • Recognized for releasing, relaxing, rejuvenating, and loosening joints allowing for more mobility and more massage therapy benefits
  • They help eradicate toxins
  • Assists with insomnia
  • Improves immune system
  • Offers relaxation
  • Improves circulation
  • Reduces stress
  • Relieves congestion
  • It opens pores for deep skin clarification
  • Improves physical health
  • Assists with insomnia
  • Stimulates the immune system
  • It deeply cleanses the body by eliminating toxins
  • Cleans, tones, and tightens the skin, restoring elasticity and firmness
  • Improves blood circulation
  • Boosts enhanced nutrition and digestion
  • Relieves discomfort from arthritis
  • Depreciates muscle tension, headaches, fatigue, and tenderness caused by stress
  • Refreshing to skin

Our pool temperatures by pool names are:
Metsa and Lampo: 35 – 40 degrees celcius
Jaa and Virta: 7 – 12 degrees celcius
Kerata and Lammin: 25 – 30 degrees celcius

We follow all provincial guidelines for the approved temperatures.

The cold plunge is to be enjoyed as long as tolerable.

The benefits are:

  • Increased circulation
  • Boosts immune system
  • Less stress
  • Natural high
  • Less stress

Our pools are chlorine.

No, this is a safety issue. We have a maintenance team that checks these regularly. If you feel a sauna needs more wood, please find a staff member and let them know.

We prefer that a maintenance team member adds the water, but if they are not available, it is okay to apply small amounts of water to the rocks. Please be mindful of others in the sauna to see if they would be okay with the additional steam (löyly in Finnish).

Yes, you are required to make a reservation.

Yes, payment in full is required at the time of reservation.

At this time, Vettä does not plan to offer monthly or annual memberships or passes. We are looking into special offers for multiple visits or frequent guest entrance discounts. We will announce special offers on our website. Please sign up for emails to stay updated on these opportunities.

Only guests aged 19 years of age or older will be permitted to enter Vettä.

We do not have accommodations on site. However, there are many great options to choose from in our region. https://vettaspa.com/places-to-stay/

Yes, we have a dedicated area for private events capable of accommodating approximately 40 people, with an additional 30 people on the patio, depending on weather conditions. Please contact us at (705) 835-1500 or info@vettaspa.com so that we can address your specific needs.

Where Vettä decides to close due to inclement weather, all guests with reservations affected by such closure will be notified. Vettä will issue a pass for the service paid for by each such guest, which pass can be redeemed at any time in the following 12 months.

Where Vettä remains open but you decide not to attend at the time of your reservation due to weather conditions, the terms set out in the “What if I cannot attend at the time of my reservation?” section will apply.

You will be provided with a waterproof wristband upon admission into Vettä. This wristband will allow you to make purchases inside the facility with a simple tap of your wrist. You will be able to pay for all purchases made via the wristband at the time of checkout or at any other time upon your request.

A replacement cost of $75.00 will be charged to your account.

Yes, we do! Please click here to see our gift card options.

Vettä gift cards are non-refundable. Your right to use the funds loaded on your Vettä gift card does not expire.

Vettä reserves the right to change any term or condition herein at any time, without notice to you, at its sole and absolute discretion. The most recent version of the terms and conditions governing Vettä gift cards will be posted here.

Horseshoe Valley is known for 4 season outdoor activity. We are surrounded by pristine trails for hiking and opportunities for cross-country skiing, downhill skiing, tubing, snowshoeing, cycling, golfing, swimming, boating, fishing and so much more.