FAQs
Find answers to our most commonly asked questions, including information about our services, booking process, and what to expect during your visit.
Late:
At Vettä, we strive to provide a seamless and relaxing experience for all our guests.
During busy and peak times, locker availability is limited, and guest experience is
important. To ensure fair access and minimize disruptions, Vetta reserves the right to
the following:
- Regardless of circumstances, must check in within your 25 minute arrival window.
- Arrivals after the 25 minute window will be subject to a late fee of $20+HST.
- If you check in more than 1 hour late, you will forfeit your appointment without
reimbursement. - No early check-ins permitted.
Cancellations/Changes:
Cancellations/changes must be requested by phone (705-835-1500) or email (info@vettaspa.com)
Reservations can be refunded to the original method of payment if cancelled at least
48 hours before the scheduled reservation time. A $20 + HST fee will apply for late
arrivals, or cancellations/changes made within 24 hours, with the remaining balance converted
to a Vettä Spa credit. Cancellations made between 24 and 48 hours prior to the reservation
will also be converted to a Vettä Spa credit for the full amount. Refunds will not be
granted for cancellations made within 48 hours.
No shows and no notification (email/phone) will result in no reimbursement.
Late:
Please arrive on site 30 minutes before your scheduled massage time so that you have
time to complete your health questionnaire and prepare for your massage. Arriving late
will impact the amount of allotted time for your massage treatment.
- For a 9 AM appointment, check-in is at 8:45 AM.
- If you check in late on site, regardless of circumstances, there’s a 15-minute grace
period from the start of the massage time. After that, you will forfeit your appointment
without reimbursement and incur a $100 late/cancellation fee.
You may arrive to your massage in your robe or your clothes as your massage therapist
can provide you with a robe to change into after your treatment.
Cancellations/Changes:
Cancellations/changes must be requested by phone (705-835-1500) or email (info@vettaspa.com)
Reservations can be refunded to the original method of payment if cancelled at least 48
hours before the reservation time. A $100+HST fee will be charged for late arrivals, or
cancellations/changes within 48 hours, and the balance will be applied to a Vettä Spa
credit. Refunds will not be granted within 48 hours.
No shows and no notification (email/phone) will result in no reimbursement.
Please see the hydrotherapy late/cancellation policy for your spa reservation.
We look forward to welcoming private and corporate events. Please visit Private Events Page.
Yes, We are fully licensed and are offering local craft beers and ciders as well as wine, and cocktails.
We have a variety of both vegan and gluten-free options and will try to accommodate wherever possible.
No outside food or drink permitted. Celebration cakes are available upon request for an additional fee. We require 48 hours notice for all cake requests. Contact info@vettaspa.com for availability and pricing. For specific circumstances related to food and beverage requirements please contact info@vettaspa.com at least 48 hours prior to your reservation
KOIVU is open
Friday – 12pm – 8:30pm
Saturday – 12pm – 8:30pm
Sunday Spa-side Brunch 11am-3pm
SAVU is open Sunday to Thursday 11am – 8pm (kitchen closes at 7:30pm) Friday and Saturday 11am to 8:30pm (kitchen closes at 8pm)
Please arrive at least 30 minutes before your massage to allow adequate time to get changed into your robe and arrive to the massage lounge at least 5-10 minutes prior to your scheduled massage.
The first massages for the day begin at 9:00am.
Yes, so long as you have booked “MASSAGE WITH NORDIC SPA ENTRY,” you can use the pools before or after your massage. The only exception is booking the first or the last massage of the day as the Nordic Spa is open from 9 AM – 9 PM.
Yes we do, please inquire about this with your RMT at the time of your massage.
Yes, our massage therapists are all Registered Massage Therapists (RMTs).
You will receive a detailed receipt (+HST) upon completion of your service.
Yes! As long as the e-reader does not have a camera you may bring it.
Yes but only at the check-in desk and grab and go counter. Payment in the bistro and restaurant can be done with the RFID wristband.
A $75 replacement cost will be charged to your account.
Vettä is open year round rain or shine. Our facilities have been designed so you can enjoy the Nordic Spa experience regardless of the weather.
Weather forecast do not affect your reservation and Vettä does not offer compensation for inclement weather.
We would like to let you in a little Vettä secret. Rainy days are quieter and magical. We have comfortable relaxation areas. Our saunas and hot baths will keep you warm.
Please note that in case of lightning/thunderstorms pools will be closed temporarily as per Health Regulations. All other amenities remain available.
Your reservation may be affected by unexpected operational issues with Vettä (e.g., power outages). In such rare circumstances, Vettä may need to cancel or modify your reservation. If your visit, excluding massage time, has exceeded three hours, including any F&B time, no compensation will be provided.
We are proud to be a non-smoking facility. E-cigarettes, vape pens, tobacco and cannabis-related products must be left at home or in your vehicle. Should you choose to exit the spa, you are unable to re-enter.
We recommend 2 1/2 to 3 hours which is how long the hydrotherapy cycle should take for optimal health benefits.
Sunscreen, sunglasses, non-glass reusable water bottle, a book/magazine, e-reader. Please note we are not responsible for any lost, stolen or damaged personal items.