Frequently Asked Questions.

Vettä is located in the beautiful Oro Medonte, 15 minutes north of Barrie, ON. 

Specifically, we are on the 3rd line between Horseshoe Valley Road and Bass Lake Road, across the road from the top of the ski slopes.

Our Address is:

3210 Line 3 North,
Oro-Medonte, ON
L0L 2L0

If booking your transportation with UBER – please be advised that return trips from Vettä should be reserved at least 48 hours in advance and that weather can impact UBER’s availability.

Google Maps directions

There is currently no transportation available departing from Vettä. We apologize for any inconvenience and suggest exploring alternative transportation options.

If you call ahead Barrie Taxi will pick up from our location. You can find them here: Barrie Taxi or 705-721-7777

Please Note: Ubers will not pick up from our location, and taxis/other transportation must be arranged ahead of time.

Massage guests are not bound to specific arrival times and are encouraged to arrive at least 30 minutes prior to their massage appointment.

You have access to all of the Nordic Spa, three relaxation rooms, one warm stone room, one warm pool, two hot pools, salt scrub shower and two cold plunge pools. In addition, the entry fee includes a robe, towels, a locker.

We have complimentary shampoo, conditioner, body wash, body lotion, blow dryers and back lit mirrors, in both of our locker rooms.

We are proud to offer a non-smoking environment.  E-cigarettes, vape pens and any tobacco or cannabis-related products must be left at home or in your vehicle.   Should you choose to exit the site, you may not re-enter.

Vettä has a strict no-phone policy enforced while enjoying your time at the spa.  We ask that you help us build a space that feels safe and private for all guests.   

Please leave your phone in your locker and enjoy your time.  Disconnect from your digital world during your visit. 

Three to four cycles of Nordic hydrotherapy takes from 2 1/2 to 3 hours. This is the recommended length of stay for optimal health benefits.  

Our Finnish inspired and locally sourced food is available to enjoy before, during and after your time in the spa.

Changes and cancellations are available up to 48 hours before your reservation without penalty. Changes or cancellations with less than 48 hours’ notice will be subject to a rebooking fee and are non-refundable. A credit will be applied to your account.   For massage cancellations, no-shows or rebooking within 48 hours, a $100+HST fee will apply. Nordic Spa no-shows are non-refundable.  Nordic Spa reservation changes with less than 24 hours’ notice will incur a $20 cancellation/rebooking fee.  Gift Cards are non-refundable. You must email info@vettaspa.com to cancel or reschedule. Massages are non-refundable.

In case of lightning or thunder during a storm, all outdoor pools will be temporarily closed as per health regulations. Vetta does not offer compensation in the event of full or partial closures due to unforeseen circumstances including bad weather or electrical outages. 

We appreciate your patience as we are receiving a higher volume than normal of phone calls and emails.
We do our best to reply within 24-48 hours. 

Lockers are included with entry to the pools and massage.

These lockers are locked and unlocked with the RFID bracelet that you will receive upon registration.

Leave your valuables at home to ensure you don’t leave anything behind.

We do not have accommodations on site.

However, there are many great options to choose from in our region.

https://vettaspa.com/places-to-stay/

You can book your group through our online booking portal. When the date you are looking to book opens. 

Please be advised that we release an additional two weeks will be added to the booking window on the 1st and 15th of every month. 

Vettä Nordic Spa does not offer any discounts for groups.

Please note that we do have group packages for corporate and private events. These options are only available Monday – Friday.  For more information please email info@vettaspa.com.

Or click here for our Group Booking Form

Kiitos!

We look to work with travel writers/content creators that align with our brand. If you are interested please complete this form and someone will be in contact with you.  

We look forward to working with you to share our story. 

Yes. You will receive a confirmation email with details of your booking.

If you have questions or require changes to your booking, please contact info@vettaspa.com.

Your day at Vettä will require very few personal belongings. We recommend bringing a comfortable bathing suit (bathing suits are required in all areas of the spa), a non-glass, reusable water bottle, sunglasses, sandals (sandals are required in all areas of the spa), and, if you like, a good book!.  

We are not responsible for any lost, stolen, or damaged personal items.

Yes, payment in full is required at the time of reservation.

For all guests.

Only guests aged 19 years of age or older will be permitted to enter Vettä Nordic Spa.

Vettä Nordic Spa is open year round rain or shine. Our facilities have been designed so you can enjoy the Nordic Spa experience regardless of the weather.

Weather forecast do not affect your reservation.

Vettä Nordic Spa does not offer compensation for inclement weather. 

We would like to let you in a little Vettä secret. Rainy days are quieter and magical. We have comfortable relaxation areas. Our saunas and hot baths will keep you warm.

Please note that in case of thunderstorms pools will be closed temporarily.  All other amenities remain available.

You will be provided with a waterproof RFID wristband upon admission into Vettä. 

This will allow you to make purchases inside the facility with a simple tap of your wrist.

You will be able to pay for all purchases made via the wristband at the time of checkout or at any other time upon your request.

A replacement cost of $75.00 will be charged to your account.

Yes, we do! 

To give the gift of Vettä please click here to see our gift card options. Gift cards not applicable to massage bookings. 

There is no onsite storage of breastmilk permitted. Pumping is only permitted in designated bathrooms. 

• Must check in within your 25 minute arrival window.
• Arrivals after the 25 minute window will be subject to a late fee of $20.
• If you check in more than 1 hour late, you will forfeit your appointment without reimbursement.
• No early check-ins permitted.