Frequently Asked Questions.

YOU HAVE QUESTIONS?

We have answers.

RESERVATIONS & GENERAL INFORMATION

Vettä is located in the beautiful Oro Medonte, 15 minutes north of Barrie, ON. 

Specifically, we are on the 3rd line between Horseshoe Valley Road and Bass Lake Road, across the road from the top of the ski slopes.

Our Address is:

3210 Line 3 North,
Oro-Medonte, ON
L0L 2L0

If booking your transportation with UBER – please be advised that return trips from Vettä should be reserved at least 48 hours in advance and that weather can impact UBER’s availability.

Google Maps directions

There is currently no transportation available departing from Vettä. We apologize for any inconvenience and suggest exploring alternative transportation options.

If you call ahead Barrie Taxi will pick up from our location. You can find them here: Barrie Taxi or 705-721-7777

Please Note: Ubers will not pick up from our location, and taxis/other transportation must be arranged ahead of time.

We are transitioning to more arrival windows throughout the day.  Please arrive within the time window you have booked.

Massage guests are not bound to specific arrival times and are encouraged to arrive at least 30 minutes prior to their massage appointment.

You have access to all of the Nordic Spa, three relaxation rooms, one warm stone room, one warm pool, two hot pools, salt scrub shower and two cold plunge pools. In addition, the entry fee includes a robe, towels, a locker.

We have complimentary shampoo, conditioner, body wash, body lotion, blow dryers and back lit mirrors, in both of our locker rooms.

 

We are proud to offer a non-smoking environment.  E-cigarettes, vape pens and any tobacco or cannabis-related products must be left at home or in your vehicle.   Should you choose to exit the site, you may not re-enter.

Vettä has a strict no-phone policy enforced while enjoying your time at the spa.  We ask that you help us build a space that feels safe and private for all guests.   

Please leave your phone in your locker and enjoy your time.  Disconnect from your digital world during your visit. 

Three to four cycles of Nordic hydrotherapy takes from 2 1/2 to 3 hours. This is the recommended length of stay for optimal health benefits.  

Our Finnish inspired and locally sourced food is available to enjoy before, during and after your time in the spa.

Changes and cancellations are available up to 48 hours before your reservation without penalty. Changes or cancellations with less than 24 hours’ notice will be subject to a rebooking fee and are non-refundable. A credit will be applied to your account.   For massage cancellations, no-shows or rebooking within 48 hours, a $100+HST fee will apply. Nordic Spa no-shows are non-refundable.  Nordic Spa reservation changes with less than 24 hours’ notice will incur a $20 cancellation/rebooking fee.  Gift Cards are non-refundable. You must email info@vettaspa.com to cancel or reschedule. Massages are non-refundable.

In case of lightning or thunder during a storm, all outdoor pools will be temporarily closed as per health regulations. Vetta does not offer compensation in the event of full or partial closures due to unforeseen circumstances including bad weather or electrical outages. 

We appreciate your patience as we are receiving a higher volume than normal of phone calls and emails.
We do our best to reply within 24-48 hours. 

Lockers are included with entry to the pools and massage.

These lockers are locked and unlocked with the RFID bracelet that you will receive upon registration.

Leave your valuables at home to ensure you don’t leave anything behind.

We do not have accommodations on site.

However, there are many great options to choose from in our region.

https://vettaspa.com/places-to-stay/

You can book your group through our online booking portal. When the date you are looking to book opens. 

Please be advised that we release an additional two weeks will be added to the booking window on the 1st and 15th of every month. 

Vettä Nordic Spa does not offer any discounts for groups.

Please note that we do have group packages for corporate and private events. These options are only available Monday – Friday.  For more information please email info@vettaspa.com.

Or click here for our Group Booking Form

Kiitos!

Yes, we accept cash at check-in and in the grab-and-go. Payment in the bistro is with your RFID wristband, which will be linked to the credit card on your account.

We look to work with travel writers/content creators that align with our brand. If you are interested please complete this form and someone will be in contact with you.  

We look forward to working with you to share our story. 

Yes. You will receive a confirmation email with details of your booking.

If you have questions or require changes to your booking, please contact info@vettaspa.com.

Your day at Vettä will require very few personal belongings. We recommend bringing a comfortable bathing suit (bathing suits are required in all areas of the spa), a non-glass, reusable water bottle, sunglasses, sandals (sandals are required in all areas of the spa), and, if you like, a good book!.  

We are not responsible for any lost, stolen, or damaged personal items.

Yes, payment in full is required at the time of reservation.

For all guests.

Only guests aged 19 years of age or older will be permitted to enter Vettä Nordic Spa.

Vettä Nordic Spa is open year round rain or shine. Our facilities have been designed so you can enjoy the Nordic Spa experience regardless of the weather.

Weather forecast do not affect your reservation.

Vettä Nordic Spa does not offer compensation for inclement weather. 

We would like to let you in a little Vettä secret. Rainy days are quieter and magical. We have comfortable relaxation areas. Our saunas and hot baths will keep you warm.

Please note that in case of thunderstorms pools will be closed temporarily.  All other amenities remain available.

You will be provided with a waterproof RFID wristband upon admission into Vettä. 

This will allow you to make purchases inside the facility with a simple tap of your wrist.

You will be able to pay for all purchases made via the wristband at the time of checkout or at any other time upon your request.

A replacement cost of $75.00 will be charged to your account.

Yes, we do! 

To give the gift of Vettä please click here to see our gift card options. Gift cards not applicable to massage bookings. 

There is no onsite storage of breastmilk permitted. Pumping is only permitted in designated bathrooms. 

Hydrotherapy Appointments:
  • Must check in within your 25 minute arrival window.
  • Arrivals after the 25 minute window will be subject to a late fee of $20.
  • If you check in more than 1 hour late, you will forfeit your appointment without reimbursement.
  • No early check-ins permitted.

HYDROTHERAPY & MASSAGE

Yes our massage therapists are all Registered Massage Therapists (RMTs).

You will receive a detailed receipt upon completion of your service. 

When beginning your massage, your RMT will conduct a brief assessment to provide you with a safe and appropriate massage. The assessment may or may not include a discussion about what could be bothering you, a range of motion assessment or specific orthopedic assessments based on how you present today. The assessment portion of the massage will only be a few minutes to gauge where your body is now and what areas can be worked on to improve overall health. Our highly skilled RMT’s can provide a customized treatment to meet your needs. Whether you are looking for head to toe relaxation or wish to focus on specific problem areas, you can rest assured you are in good hands.

Yes we do, please inquire about this with your RMT at the time of your massage.

Please arrive at least 30 minutes before your massage to allow adequate time to get changed into your robe and arrive to the massage lounge at least 5-10 minutes prior to your scheduled massage.

The first massages for the day begin at 9:00am. 

Yes, so long as you have booked “MASSAGE WITH NORDIC SPA ENTRY,” you can use the pools before or after your massage. The only exception is booking the first or the last massage of the day as the Nordic Spa is open from 9 AM – 9 PM.

Please Note: The pools are not recommended for pregnant individuals because the sudden temperature changes can lead to complications. Please consult your doctor for more information.

Our pool temperatures by pool names are:
Metsa and Lampo: 35 – 40 degrees celcius
Jaa and Virta: 7 – 12 degrees celcius
Kerata and Lammin: 25 – 35 degrees celcius (depending on weather)

We follow all provincial guidelines for the approved temperatures.

We ask that you leave all personal belongings be left in your locker or at home. 

We ask that you bring a non-glass water bottle and perhaps a book to read  in one of the relaxation rooms. We are not responsible for any lost, stolen, or damaged personal items.

The saunas are to be enjoyed for 15 – 20 minutes – however, please listen to your body and stay hydrated.

The sauna benefits include the following:

  • Improves cardiovascular performance.
  • Relieves aches and pains caused by over-exerting muscles from physical activities.
  • Recognized for releasing, relaxing, rejuvenating, and loosening joints allowing for more mobility and more massage therapy benefits.
  • They help eradicate toxins.
  • Assists with insomnia.
  • Improves immune system.
  • Offers relaxation.
  • Improves circulation
  • Reduces stress
  • Relieves congestion
  • It opens pores for deep skin clarification
  • Relieves discomfort from arthritis
  • Depreciates muscle tension, headaches, fatigue, and tenderness caused by stress
  • Refreshing to skin

The cold plunge is to be enjoyed as long as tolerable.

The benefits are:

  • Increased circulation
  • Boosts immune system
  • Less stress
  • Natural high
  • Less stress
All the pools are treated with chlorine.  Our testing exceeds the minimum requirements of Public Health. 

We have a maintenance team that checks these regularly.

If you feel a sauna needs more wood, please find a staff member and let them know.

This is a safety issue so we ask that you refrain from this.

Yes, please click here to reserve your  registered massage.

Massage Appointments:
Please arrive on site 30 minutes before your scheduled massage time so that you have time to complete your health questionnaire and prepare for your massage. Arriving late will impact the amount of allotted time for your massage treatment.
  • For a 9 AM appointment, check-in is at 8:45 AM.
  • If you check in late, there’s a 15-minute grace period from the start of the massage time.
    • After that, you will forfeit your appointment without reimbursement and incur a $100 late/cancellation fee.
    • You may arrive to your massage in your robe or your clothes as your massage therapist can provide you with a robe to change into after your treatment.

DINE & DRINK

SAVU is open Sunday to Thursday  11am – 8pm (kitchen closes at 7:30pm)

Friday to Saturday 11am to 8:30pm (kitchen closes at 8pm)

KOIVU is open

Friday – 12pm – 8:30pm
Saturday – 12pm – 8:30pm
Sunday Spa-side Brunch 11am-3pm 

No outside food or drink permitted.

Celebration cakes are available upon request for an additional fee. We require 48 hours notice for all cake requests.

Contact info@vettaspa.com for availability and pricing.

We have a variety of both vegan and gluten-free options and will try to accommodate wherever possible.

Yes, We are fully licensed and are now offering local craft beers and ciders as well as wine, and cocktails.

We look forward to welcoming private and corporate events.

Please email info@vettaspa.com your request.  

Yes, we have a dedicated area for private events capable of accommodating approximately 40 people, with an additional 30 people on the patio, depending on weather conditions. 

We have daily and hourly rental fees. Please email info@vettaspa.com

There’s a lot that goes into the operation of Vettä Nordic Spa. If you have questions about our development, our operational guidelines, or what we offer, you’ll find the answers right here. If you are still needing questions answered, please email info@vettaspa.com